Troubleshooting Your Livestream Experience

 We want you to enjoy our opera livestreams with the best possible quality. If you’re encountering issues, here are some general troubleshooting steps that might help:

 1.    Check Your Internet Connection: A stable and fast internet connection is crucial for streaming. If your stream is buffering or lagging, try testing your internet speed. If it’s below the recommended level (see this article on Internet speeds for streaming), consider resetting your router or contacting your internet service provider.

2.    Update Your Browser or App: Ensure that you’re using the latest version of your web browser or the app you’re streaming with. Outdated versions can cause compatibility and performance issues.

3.    Close Unnecessary Applications and Tabs: Running multiple applications or tabs can slow down your device and affect stream quality. Try closing any that are not in use.

4.    Restart Your Device: If you continue to experience issues, a simple restart of your streaming device can sometimes resolve unexpected glitches.

5.    Check Device Compatibility: Ensure that your device is able to receive streaming content, for example testing the quality of streaming YouTube videos. 

6.    Adjust Stream Quality: If your internet speed is slow, try lowering the stream’s quality in the video player. This can help reduce buffering.

7.    Use a Wired Connection: If possible, use a wired internet connection instead of Wi-Fi for a more stable streaming experience.

8.    Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve streaming issues.

If you’ve tried these steps and are still facing issues, you may email and we can notify you if there are any known issues with the livestream. 


Please be aware that while we provide high-quality livestream experiences, we are not equipped to offer technical support for individual internet connectivity or personal device issues. By accessing our livestreams, you acknowledge the necessity of a suitable personal technology setup for streaming. Technical difficulties related to your personal setup fall outside the scope of our support. We appreciate your understanding and hope you enjoy our operatic performances.